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The advert’s all singing and dancing, nothing apparently could be easier. Cannot get to the post office, then sign-up to Parcel Collection, items collected and delivered door-to-door. Enter details online, simple so far. Class of post chosen and added to my basket. Collection details entered and proceeded to checkout. Pay by card … then the circle of death. Website freezes. No confirmation. No connection to the printable labels. The helpdesk is no help. Wait over half-an-hour, wrong number. Phone new number but no reference number, no refund. Advised to fill out the complaints form – online but there’s still no connection!